shipping Policy

At "the Mu look", we strive to provide our customers with a seamless shopping experience, including fast and reliable shipping. Our shipping policy ensures that your order is delivered to you in a timely manner and in perfect condition.

Processing Time:

Once you place an order with us, our team works diligently to process and prepare your items for shipment. Our standard processing time is 4-5 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Methods:

We offer various shipping methods to cater to your needs:

  • Standard Shipping: Our standard shipping option delivers your order within 5-7 business days. This method is reliable and cost-effective.
  • Express Shipping: If you need your items sooner, we offer express shipping. This method delivers your order within 2-3 business days, ensuring a faster delivery.

Shipping Costs:

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The exact shipping cost will be displayed at checkout before you complete your purchase.

Tracking Your Order:

Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date. Simply enter the tracking number on our website or the carrier's website to track your order.

Shipping Restrictions:

While we strive to offer shipping services to as many locations as possible, there may be certain restrictions due to legal or logistical reasons. If we are unable to ship to your location, we will notify you during the checkout process.

Lost or Damaged Packages:

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue.

 

Shipping Policy Updates:

We may update our shipping policy from time to time to ensure that we continue to provide the best possible service to our customers. Any changes to our shipping policy will be communicated on our website, so we encourage you to review it periodically.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide you with the information you need for a smooth and enjoyable shopping experience.