FAQ

The Mu Look offers Brazilian raw human hair.

Brazilian hair is known for its luxurious quality, natural appearance and versatility. Because each bundle comes from a different donor, slight variations in texture and wave pattern may occur. No two bundles are exactly alike, which is what makes each one unique.

Current textures include Burmese, Straight, Loose Wave, Deep Wave and Curly, in lengths from 14" to 30".

14"–18" — 2–3 bundles
20"–24" — 3 bundles
26"–30" — 3–4 bundles

For a fuller look, we recommend adding an extra bundle.

Straight — a sleek, smooth finish.
Loose Wave — a soft, effortless wave pattern with movement.
Deep Wave — a more defined, voluminous wave pattern.
Curly — soft, tangle-free, luscious spiral curls.
Burmese — known for fullness, versatility and a naturally textured appearance.

Yes. The hair can be styled with heat. Always use a heat protectant and avoid excessive heat to preserve the quality of the hair.

Yes. The hair can be colored, but we strongly recommend having bleaching or chemical processing performed by an experienced professional.

We currently offer 3 Bundle Deals in Loose Wave and Deep Wave, with matching lengths from 14" through 26".

Bundle Deals are sold in matching lengths — 18", 18", 18" or 24", 24", 24".

If you want a layered look using different lengths, purchase individual bundles separately.

Each bundle lasts 1–3+ years with proper care.

Longevity depends on how often the hair is worn, styled, coloured and maintained.

Caring for Brazilian hair is much like caring for your own. With proper care and maintenance it stays soft, lustrous and easy to manage — one of the closest matches there is to the look and feel of natural hair.

Use a gentle shampoo and a moisturising conditioner.
Detangle carefully, from the ends upward.
If using heat tools, always apply a heat protectant.
For curly and wavy textures, use water and lightweight moisturising products to refresh the pattern when needed.

Some shedding is normal with human hair extensions, especially where wefts have been cut or manipulated. Proper installation, conditioning, detangling and maintenance help minimize shedding and tangling.

Deep Wave and Curly bundles arrive banded and netted so the pattern survives the journey. Open them gently and the curl comes back on its own.

1. Remove the elastic bands and the net slowly, without pulling the curl pattern out of shape.
2. Do not run your fingers or a brush through the bundle straight away. That is what causes frizz and breaks up the pattern.
3. Shake the bundle out lightly and let the curls fall.
4. Shampoo and condition the bundle before installation if you like.

Allow 5–7 business days for processing unless otherwise stated. Processing time is separate from shipping time.

Wait until your hair has arrived and you have checked your complete order before scheduling an installation.

We do not recommend booking an appointment based on an estimated delivery date alone.

Tracking information is sent to the email address used at checkout, once the order has been processed and shipped.

Shipping begins after processing is complete. Standard delivery is 3–7 business days.

All sales are final. The Mu Look does not accept returns, refunds or exchanges.

Please review your texture, length, quantity and shipping information carefully before completing your purchase.

If you receive an incorrect item, or believe there is an issue with your order, contact us as soon as possible with your order number and photos of what you received so the team can review it.